I'm rarely impressed with customer service these days, but I just had an experience so fine I had to write about it.
My son cracked the screen of our Dell XPS 13 Ultrabook so I called Dell up and dealt with a lovely woman named Linda. Linda owned this case and called me directly to update me every step of the way. Her resolution was so fast and so ideal I still can't believe it.
This was the polar opposite of my experience with Prima. Great job, Dell!
Have you had a positive customer service experience lately you'd like to share?