I received this email yesterday, and thought I'd share it with you all. Maybe someone at the TTC can reply. I have no idea why this person thinks I'm "a type of transit consultant".
You seem to be a good person to inquire with as you are a type of transit consultant.
Could you please tell me why here in TO we pay about 1.5 times more than other North American cities where their transit systems are better, cleaner and friendlier? The TTC breaks down daily, causes crazy long delays, there's a lack of communication to passengers and TTC employees while these delays occur, many TTC staff are rude, arrogant and will not pick passengers up, take too long breaks, the list goes on and on (as you would be well aware).
This past Sunday, August 21, 2011, I entered the subway about 9:10am (after it's opening at 9am) at St. Clair West station, to find a large amount of people waiting, and watched 2 subway trains enter the platform, not open it's doors, then move backwards where it came from (the number of the 1st subway train's last car was 5205, the 2nd subway train's last car was 5259).
I went to the collector to inquire, was told that the TTC is not at fault (as usual) - that a member of the public is at fault, the issue started at 8am (not sure how that happened when subway only opens 9am and why would an hour's time not have been suffice to solve the issue?) - that while no clear announcements were made to explain to all the passengers waiting for a train that was not to come - so passengers were to take shuttle buses from St. Clair West station to Union station.
As I saw no shuttle buses as the collector said, I took a St. Clair bus (not the usual streetcar) to St. Clair (and Yonge) subway, only to find another large crowd of passengers waiting for the train - that ended up taking 30 minutes to arrive, going southbound, with no shuttle buses offered on the Yonge line (while the subway there was affected as well as the University line).
A subway trip that normally should take 20 minutes (St. Clair West to Bloor/Yonge) ended up taking 1.25 hours! And that is not the worst TTC story I have, but the most recent.
With all the negative news about the TTC, it's over-powerful union, the politics surrounding the TTC, WHY is the service still so poor and the cost of it so high (compared to much better and larger systems in North America)?
I realize that Canadians are passive but have a problem understanding why Torontonians put up with the TTC....why has there not been mass demonstrations/protests against the TTC or the city for allowing such a poor service to continue?
I hope to get a reply that answers these questions/concerns.
Thank you for your time.
"a very troubled TTC user"