For the past 16 months, frustrated owners of Prima TVs have found their way to this entry where they've shared their pain. If you follow this blog, you know I don't typically go off on a company for no good reason. I wrote that entry after countless calls to Prima where I couldn't get a human on the phone to save my life. I just needed to vent.
Today, after 195 unhappy comments, there was finally an official response from the company that supports Prima televisions here in Canada. I won't reproduce everything Frank Macri, VP Operations for PWW Service Inc., had to say, but he admitted things were shite and they're committed to getting better.
Most encouraging was his promise they're "adding staff to our call centre so that when you call, you’ll be greeted with a live person who can answer your questions". Really, this is what pissed me off in the first place. Nobody replied to my emails, nobody answered their phones and even the voice mailbox was full. I had an 11-month old busted television and nowhere to turn.
And yes, I can't help but wonder if my little blog entry that's so visible when people Google Prima had something to do with this.