Don't Mess With Denyse in Qualicum Beach, BC

emailOver a year and a half ago I shared my frustration with Prima Television. You can click through to read the overwhelming response to that entry. I wasn't alone.

One week ago, Denyse from Qualicum Beach left this comment on that entry.

My mother who is 92 today - legally blind and on a fixed income bought a Prima in June/07 - this June - no video - just audio - Sears did NOT care - we are willing to pay to have it fixed but Victor at Prima promised to help over a month ago - guess what??? nothimg happened - I am writing to Sears - Best Buy and Future Shop - copy to Beter Business Bureau (Prima is NOT a member - I wonder why) and Global TV letting them know about this BS and this Blog.

That wasn't the last time I heard from Denyse. Earlier today, she sent an email to info@primaamerica.com and CC'd me on it. Here's the email she sent. I've censored some identifying details.

I have left many messages for "VIC" to no avail

My Mother is 92 years old - on a fixed income and legally blind - macular degenaration

She saved for a long time to get a new TV (her only recreation is watching Tv and sitting outside)

Her Tv (purchased at Sears in Parksville BC for $1,499.99 on June 16/07) broke down on June 30/08 - we understood that there was no more guarantee - we are willing to pay to have it repaired - we dropped it off at Oceanside Electronics on July 2nd/08 - they cannot get service from you guys - here's what I am going to do:

Tomorrow - write the President of Sears Canada letting him know that he is selling junk when selling Prima and he should stop right now - sending a link to www.torontomike.com (my prima television nightmare)

Monday - write the President of Future Shop and Best Buy Canada advising of the lack of service from Prima and suggesting they should stop selling it right now - also sending a link to www.torontomike.com (my prima television nightmare)

Next Friday (Sept 5th) write consumer advocates for BCTV - Global news (Vancouver) CHEK TV and telling the story of my poor fragile Mom and your lack of service

Friday Sept 12/08 - paying for an ad in Vancouver and Victoria paper letting everyone know what a piece of Junk your products are

UNLESS

My Mom gets a new TV today or the right parts to get her fixed

I've had enough

Denyse **********
******** & Associates
1-888-***-**** (clients only)
***-***-**** (Fax)
***-***-**** (office)

I thought it was pretty cool that Denyse thought a CC to me on her email to Prima would make a difference. Then, shortly thereafter, I was CC'd on an email to Denyse from Frank Macri, VP of Operations at Prima. Here's that email.

Hi Denyse - your email was forwarded to me, I manage the Service Dept. I don't have any details on what is holding back the repair of your mothers' television but I will find out and will have a resolution for your mother today. Either I or someone from our office will be contacting you later today with an action plan.

That's where we're at right now. When I have an update from Denyse, I'll add it to the comments. I'm just happy to fill the void now that Silverman Helps has been cancelled.

Watch it, buddy!


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Comments (8 - click here to join in!)

Andrew

Good work.

Is Toronto Mike the new advocate for consumer justice?

A Prima will never be in my home.

August 28, 2008 @ 8:43 AM

Argie

Prima sounds like junk. Does anyone have any horror stories on Insignia? F-shop and Best Buy sell their TVs & DVD players. Just wondering if they’re as bad as Prima.

August 28, 2008 @ 1:10 PM

The Mind of a Mom

Hey Argie

I got an Insignia for my dad and we could not get it hooked up proper, we finally figured it out (it was the set not us) and then the remote would not work. I ever so gingerly put it all in the box (after 2hrs of screwing around) and took it back to Best Buy, got my money back and got him a Sony!

August 28, 2008 @ 4:29 PM

Kaz J

OMG... you actually got a response from Frank... Oh... wait... I got a response from him last spring too... and then nothing. I'll believe that these truly awful people at PWW Service have done something when Denyse actually reports that Frank came through.

August 29, 2008 @ 2:41 PM

Toronto Mike

I'll write Denyse now for an update.

August 29, 2008 @ 3:33 PM

Toronto Mike

I just heard back from Denyse.

Guess What - I e-mailed Frank and told him what I would do Presto!!! A part is on it's way to Oceanside Electronics as we speak He gave me his direct line 604-248-8180 You may want to hold on to this number also the service Dept toll-free is 1-866-447-7462 (I spoke with Ann extn. 118) they gave me the tracking # for the part and (according to UPS site) it's in transit I'm sure glad you started yiour blog Thanks
August 29, 2008 @ 4:19 PM

Pissed Off In Michigan

This company has scammed too many of us. Does anyone know how to start a class action law suit against Prima World Wide including Vic Wasyluk and Frank Macri? Perhaps we togethar can get some satisfaction, or at least put them out of business.

September 23, 2008 @ 1:41 PM

Denyse at Qualicum Beach

Hi They did come through - my Mom got a new 42 inch Plasmas for the cost of shipping ($80) it seems to work fine so far - time will tell in a year

Got the biggest chuckle when i found this web site

Don't give up people

November 4, 2008 @ 11:01 AM

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