Nice Try, Prima

tvI shared an experience I had with my Prima television back on January 14, 2007 @ 13:26. I felt better just writing that entry, and a regular reader of this blog even gave me a TV he had collecting dust after I shared my pain. Little did I know at the time that my entry would become the source for warnings about Prima televisions.

There are 160 comments on that entry right now, all of them negative. The consensus is that Prima televisions are both poorly made and poorly supported. That means it'll break down, or burst into flames, and nobody at Prima will answer the phone to help make things right. Read the comments one time and you'll never, ever buy a Prima TV. Sure, it'll be cheaper, but it'll most likely end in disaster.

Earlier today, I received two messages from someone who claimed they represented Prima. These messages suggested that everyone but me has a great experience with Prima televisions and support. This person used the form on my contact page, so I was able to verify that these messages were sent from a computer in the Fraser Valley Regional Library in Abbotsford, British Columbia. Oh how I remember calling that BC area code trying to get a human being at Prima... Here's the first message I received.

It's Prima! I love your fan club. My question to you is why is it that you have a hard time getting through to us and every other customer that seems to call gets through just fine.

This afternoon a comment was left on my My Prima Television Nightmare entry. This was the first of 160 comments that shared a positive Prima experience, and what a coincidence! It was made from a computer in the Fraser Valley Regional Library in Abbotsford, British Columbia.

Here's the comment from Raja.

Hey guys I thing u guys r very wrong abt Prima ...Look at m eI brought 3 LCD's its working perfectly fine.The customer service is really awesom coz whenever i call and leave message they give a reply .......May be I am fortunate

Sure, the IP address reveals Raja as a fraud, but even without the smoking gun, let's parse this comment. Raja has three perfectly fine Prima LCDs and always has success when he calls Prima customer service. If Raja's three LCDs work perfectly fine, why is he always calling Prima's customer service?


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Comments (6 - click here to join in!)

Jill

That is hilarious. Raja is not too swift.

April 2, 2008 @ 9:01 PM

Mike Kic

Prima Sucks! I hope you google this Raja, and find out we're all laughing at you.

April 2, 2008 @ 10:01 PM

felix

Maybe he/she just needs a friend to talk to, Mike. Prima sounds like good people when you can find them.

April 2, 2008 @ 10:29 PM

Toronto Mike

I suspect Prima is watching that page awfully closely, especially with all the chatter about a class action lawsuit.

April 3, 2008 @ 8:55 AM

Stephanie Wilkinson

I find it funny that Raja both can spell 'fortunate' and use it correctly in a sentence, yet gets hung up on 'awesom' and 'cuz'.


April 3, 2008 @ 10:42 AM

Toronto Mike

I think Raja intentionally used poor grammar in his comment so I wouldn't know it was the same guy who sent me the private messages earlier in the day.

April 3, 2008 @ 10:55 AM

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